Frequently asked questions
What is the return policy?
30-Day Returns:Items in original packaging can be returned. Chemicals excluded. Damaged/wrong items? Contact us within 48h for replacement or refund.
How long will it take for my order to arrive?
We process orders within 24 hours. Delivery across South Africa usually takes 2–5 business days. You’ll receive a tracking number as soon as your order ships.
I’m a first-time pool owner — which products do I need?
No worries! We recommend starting with a starter kit: chlorine tablets, pH adjuster, shock treatment, and a skimmer net. For easy maintenance, consider our robotic pool cleaner and floating accessories. You can also contact us— we’ll help you pick the right products for your pool.
Payment Method
We accept all major credit and debit cards and EFT. All payments are 100% secure and encrypted for your safety.